Frequently asked questions

Every download includes DST (Tajima, Barudan, Ricoma, SWF and most commercial machines), PES (Brother, Baby Lock, Bernette), JEF (Janome, Elna), EXP (Bernina, Melco), VP3 (Husqvarna Viking, Pfaff), XXX (Singer), U01 (Barudan, Toyota) and PEC.

If your machine reads one of these, it can sew our files. Load the file the same way you load any purchased design: USB stick, Wi-Fi app or your machine's software.

Logos, badges, icons, clip art and lettering with a few solid colors. Clean edges and shapes at least 1–2 mm wide at the final size stitch best.

Photos and soft gradients don't translate to thread well. Turn on AI cleanup and we'll redraw them as flat artwork first, which works for many photos of logos, signs and drawings.

Previews are free. One download unlocks one design in every machine format, and you can download it again as often as you like. Every account gets 3 free downloads each month. They reset on the 1st and are used first.

Plan downloads are added each billing period and roll over while you stay subscribed. If you cancel, unused plan downloads are kept and become usable again when you resubscribe. Downloads from a 10-download pack never expire.

Yes. Change the size, fabric, fill angle, colors or font on an unlocked design and regenerate it as many times as you like at no extra cost. Changing the words in a lettering design counts as a new design.

For logos, badges and lettering it gets you a clean, sewable file in seconds: correct stitch types (satin for borders and lettering, fill for large areas), underlay, pull compensation, trims and color changes, with sew-out checks before you download.

A professional digitizer still wins on complex artwork such as tiny text, photo-realistic portraits and very detailed crests. Watch the stitch-out preview and run a test sew on scrap fabric before a big order.

Email support@satinsmith.com with a photo of the sew-out and the design name. We'll help you adjust the settings, and if the file can't be fixed we'll return the download.

Pick the fabric you're stitching on. Knits (t-shirts, polos) and towels get stronger underlay and more pull compensation so shapes don't shrink or sink. Caps sew from the center outwards. Light fabrics get a lighter fill so they don't pucker.

Two optional things. AI cleanup redraws a messy upload (a blurry logo, a photo of a sign, a sketch) as flat artwork with a few solid colors before stitching. AI design creates new artwork from a short description, ready to stitch.

The stitching itself is done by our own digitizing engine, so results are consistent and you can fine-tune them.

Free accounts get 5 a month, Hobby 30, Pro 120 and Shop 300. Each one frees up again 30 days after you use it.

Stitching your own images and lettering doesn't use any of them, and stitch previews have a generous daily limit.

You can sell items you stitch with your designs on any plan, as long as you have the rights to the artwork you upload.

Reselling the machine files themselves (for example on Etsy or in a design library) needs the Shop plan.

Yes. Uploads and files are stored privately and are only visible to your account. We don't use your artwork to train AI models. You can delete any design, along with its files, at any time.

Yes. Open Billing, choose "Change plan, card or cancel" and cancel there. That stops all future charges. Your plan runs to the end of the period you've paid for, and your designs and downloads stay in your library.

Prices are in US dollars (USD). You pay by card through Stripe's secure checkout, and we never see or store your card number. Plans renew automatically each month or year until you cancel; download packs are a one-time payment.